Frequently Asked Questions
We've done our best to answer any questions you might have about the site below. If you can't find the answer to your question, contact our customer support using the chat service, or email us at hello@studyclix.com.au.
About Studyclix
Studyclix is a website set up in Victoria and Queensland for VCE/QCE. Our mission is to make it easier for students to study and teachers to teach. We are always working on creating new and innovative features for our users, and our goal is to make a high standard of education and learning accessible and affordable.
We offer all the main VCE and QCE subjects and divide them into topics. For each topic, we offer all VCAA / QCAA past exam questions, trial questions, videos, notes, learning tools, and more.
Student Pricing and Upgrades
We charge a small fee (about the cost of 1 tutor for a whole year!) in order to maintain and continuously improve the site for you, as well as bring new technologies and resources to the site.
Because we employ some amazing people to carry out this work, the process, unfortunately, can't be carried out for free, which is why we ask for a little payment in return for what we supply. 
Please consult our pricing page to get a full overview of your upgrade options. You can use our BASIC (free) account for as long as you like, or, if you'd like, you can upgrade to PLUS+ ($59.99) or PREMIUM ($79.99).
No problem, you can still get PREMIUM by upgrading your PLUS+ account for an additional $20. Just go to the pricing page to upgrade.
It's important to note that if you upgrade a Plus account to a Premium account, your Premium access will expire on the same date as your Plus access, regardless of when you purchased the Premium upgrade. You can find out when your Plus access will expire in your settings or on the pricing page. Please contact us if you have any questions about this.
Yes, regardless of how you got a Plus account, you can still upgrade to Premium by going to your pricing page and choosing to upgrade to Premium for the reduced price of $20.
Yes, we think so! $59.99 is less than the price of most tutors. Using Studyclix is one of the best ways you can prepare yourself for your exams. Studying using past exam questions has been shown to be the most effective way to prepare. Studyclix saves you time by giving you everything you need to study a subject, one topic at a time. 97% of students who used Studyclix Plus and Premium stated that they felt it had helped them improve their grades.
No! A Plus or Premium account gives you full access to all your subjects with an upper limit of twelve subjects.
When logged in, you can enter your code or voucher by going to your dashboard or to the pricing page, and entering your code where it says, 'enter a code'.
Our secure server accepts all major credit cards and laser cards. You can also pay using your Paypal account. If you want to pay us in any other way (cheque, postal order etc.) please contact us.
We currently don't offer free trials to users as we believe that a BASIC account serves as a free trial by giving a taste of what the fully upgraded account is like.
Your Upgrade
You can find out your upgrade's expiry date via your settings or on the pricing page. All upgrades made after January 1st will expire on 31st December of the same year.
If your upgrade has disappeared from your account before you were expecting it to, there are a couple of questions you can ask yourself to try and get to the bottom of it:
- Are you logged in to the correct account? Some users set up 2 accounts without realising. We recommend trying to log in with any other email address you might have and see if a second account is still upgraded.
- Did you upgrade to PREMIUM from PLUS? If so, remember that your PREMIUM will only last as long as your original PLUS upgrade, so they will expire at the same time (at the expiry of the PLUS upgrade).
- Are you viewing content that you purchased access to? Some features and subjects might not be available to you on your plan, so make sure that you have the correct access according to your plan and update your settings if necessary.
Our plans expire at the end of each school year (1st of December). You will then be returned to a BASIC account unless you choose to upgrade again.
Your Account
No. Studyclix does not support multiple users on one account and doing so is a breach of our terms of use and can result in the removal of your upgrade. We recommend every student set up their own personal account.
Lots of our features are personal to the user, so sharing would not allow you to make effective use of our site.
Studyclix is set up such that a student must select their subjects. This does not allow users to include both Junior Cycle and Leaving Cert subjects on the same account.
If there is more than one student in your family requiring PLUS or PREMIUM access, we understand that this can become expensive, so if you contact us (hello@studyclix.com.au), we can assess your situation and do our best to provide you with a discount code to get a reduced rate on your multiple upgrades.
Simple! Just click on the 'Forgot password?' link when trying to log in. This will send a code to your email inbox which you can enter to create a new password and successfully log in again.
If you no longer need or want your account, you can go to your settings (top right-hand corner), scroll down to Account Settings, and click 'I want to close my account'. If you're having trouble, contact us and we'll delete it for you.
For Teachers
It is indeed! Each school has a teacher upgrade code that gives free Premium access to teachers in that school, so you do not have to pay. If you don't know your school's code, contact us stating your name, school, and VIT or QCT number and we will issue you with the code.
We depend on teachers to spread the word about Studyclix to their students. In return for free access to all our features, we appreciate your help in telling people about us if you like what we do.
Please get in touch with schools@studyclix.com.au if you are a teacher and would like to learn more about how you can get discount codes for your students.
Of course! Support teachers and guidance counsellors are more than welcome to set up a teacher account with us. Get in touch at hello@studyclix.com.au if you're having trouble registering your account.
For Schools
Yes! We offer school-wide licences to give all teachers and all students full access to Studyclix PLUS or PREMIUM accounts at a heavily discounted rate (from $30 per student). Please contact schools@studyclix.com.au for more details.
Yes. One of our main goals is to make Studyclix accessible to all students, so we provide even bigger discounts on school licences for disadvantaged schools. Just get in touch with schools@studyclix.com.au to get a quote for your school.
Content on Studyclix
Let us know (hello@studyclix.com.au)! We add subjects to our site based on demand, so if we get enough students and teachers asking for a subject to be uploaded to our site, we will do so.
We sure do. We have thousands of notes, tutorial videos and sample answers available for all of our subjects, and are always adding new content. Check out the Community page to start browsing our content.
We also have a blog where you can find study advice, tips & tricks, podcasts and more.
We get our content from many high-quality sources. Our exam papers are from VCAA/QCAA and various private trial exam companies. Our notes, videos, etc. are created and/or contributed by expert teachers and high-achieving students who want to help you do better in your exams.
Let us know! We are always trying to fill the gaps in our content, so please contact us (hello@studyclix.com.au) to let us know where you think we can do better.
Our subject experts have built quizzes in subjects and topics that lend themselves to quiz-style questions.
Quizzes are available in the following VCE subjects:
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Accounting
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Biology
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Biology 1/2
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Business Management
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Chemistry
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Chemistry 1/2
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Health and Human Development
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Legal Studies
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Physical Education
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Physics
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Physics 1/2
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Psychology
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Psychology 1/2
Quizzes are available in the following QCE subjects:
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Accounting
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Business General
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Chemistry
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Legal Studies
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Physics
We are always trying to improve and make sure our content is as good as it can be. Therefore, we welcome any constructive criticism and encourage all our users to report any content that should be removed or could be improved.
You can either click the flag icon on any of our flaggable content and report that way, or else get in touch (hello@studyclix.com.au) and let us know the issue.
We aim to respond to reports within 24 hours.
Examiner marked questions are coming soon to Studyclix!
They will be available for the following VCE subjects:
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English
- EAL
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Business Management
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Health and Human Development
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Legal Studies
Refunds
Unfortunately, we cannot provide refunds in this scenario.
Sorry to hear that! We would love to know why.
Get in touch with us at hello@studyclix.com.au letting us know why you are unhappy with your upgrade, and we will assess your account activity/purchase history and see if you are eligible for a refund.
Technical Issues
There are a few reasons why a code won't work:
a) the code is already activated. If this is the case, please check with the person who issued you a code and make sure the code they gave you is correct. If issues persist, please contact us with the code in question.
b) the code will only activate on a certain account type. For example, a teacher code will not work if you are on a student account, or your school code will not work if you are registered under the wrong school. Please check your account settings and check that everything is correct. If you're still having trouble, contact us with the code in question.
Please try a few of the following troubleshooting options. If they don't work, contact us with your account details and we'll try to solve the problem asap!
- Change browser. Our site works best on Google Chrome so we recommend using that.
- Clear your cache and cookies. Sometimes the issue will disappear once you clear these.
- Check that you are using the right account. Some people have more than one account without realising and one of the accounts is not fully set up and is more prone to errors/issues.
If that does not fix it, please contact us immediately as it could be a site-wide issue that we would like to resolve to straight away.
Please check that your email and password are correct. You can use the show-password functionality on our login screen to ensure you are entering the correct password. Please also check that you are using the correct email address and have not used another one by accident.
If that does not solve it, try resetting your password from the login page.
If you're still having trouble, contact us at hello@studyclix.com.au.
Partnering with Studyclix
Sounds great! Our Sponsor-a-School programme helps organisations such as companies, third level institutions, financial institutions, etc. to support schools in their area or indeed nationwide to enhance their learning.
Contact schools@studyclix.com.au for more info, or find out more on our Sponsor-a-School page.
We try to keep our website as ad/sponsor-free as possible, but you can contact us on hello@studyclix.com.au if you have a proposal on how we can work together.
We occasionally work with expert teachers to improve our content offering in their subjects. If you think you can provide us with content we are missing, please contact us at hello@studyclix.com.au with your subjects and CV.
Check out this page for any job openings for students.
Contact Us
You can get in touch with us via the chat icon (bottom right-hand of the screen when logged in) and our customer support team will aim to respond within a couple of hours.
Alternatively, you can email us at hello@studyclix.com.au.